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Privacy Policy


Effective Date: September 13, 2026

Last Updated: September 13, 2026


Information We Collect

We collect information necessary to provide multi-industry SaaS solutions, esports tournament infrastructure, and account management:

  • Account & Contact Data: Name, email address, phone number, username/gamertag, password hashes, and company or organization affiliations.
  • Billing & Transaction Details: Payment card details, billing addresses, and payout disbursement information processed securely through third-party payment gateways.
  • Esports & Gaming Telemetry: In-game identifiers, match statistics, tournament progression, team rosters, and verification data for fair-play enforcement.
  • Venue & SaaS Usage Metrics: IP addresses, hardware identifiers, station logs, API request payloads, session duration, and telemetry logs (via tools such as Prometheus/Redis caching).
  • Communications: Inquiries, feedback, support tickets, or direct messages submitted via our forms or customer support.


How We Use Your Information

Your data is processed for the following business and operational purposes:

  • Delivering, operating, and maintaining our multi-tier SaaS platforms, APIs, and cloud services.
  • Organizing, running, and validating esports tournaments, brackets, and leaderboard standings.
  • Facilitating venue operations, workstation management, automated billing, and member access.
  • Processing subscription billings, tournament fees, and automated prize payouts.
  • Monitoring infrastructure reliability, load balancing, fraud prevention, and anti-tamper security.
  • Communicating software updates, security alerts, and administrative notifications.


How We Share and Disclose Information

We do not sell personal data. Information is shared strictly under the following conditions:

  • Third-Party Service Providers: Cloud hosting providers (e.g., database clusters, server hosting), payment processors, communication services, and monitoring networks bound by strict data confidentiality.
  • Tournament & Venue Partners: If you register for third-party tournaments, community scrims, or physical venue access powered by KET software, necessary player metadata (such as gamertag and match results) is shared with the respective organizers.
  • Legal Requirements: When required by applicable law, court order, or governmental authority, or to investigate platform abuse, fraudulent activities, or violations of our terms.

Data Security and Infrastructure

We implement industry-standard administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, alteration, or disclosure:

  • Encryption: Data transmitted across our web interfaces and APIs is encrypted using Transport Layer Security (TLS/SSL).
  • Access Controls: Role-based access controls (AuthN/AuthZ) ensure only authorized personnel and verified microservices can access sensitive backend records.
  • Data Retention: Information is retained only as long as necessary to fulfill service delivery, satisfy legal/tax obligations, or resolve active disputes.

Cookies and Tracking Technologies

Our websites and web applications utilize cookies, local storage, and session tokens to:

  • Keep you authenticated across pages and sessions.
  • Remember user preferences, themes, and dashboard layouts.
  • Analyze aggregate user traffic and system errors to improve platform performance.

You can manage cookie permissions directly through your browser settings, though disabling essential cookies may impact platform functionality.

our Data Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or updating of inaccurate personal records.
  • Request deletion of your account and associated personal data, subject to legal and regulatory retention obligations.
  • Opt out of non-essential marketing communications.

To exercise these rights, submit a formal request via the contact information provided below.

Third-Party Links & External Platforms

Our platform may contain integrations or links to external websites, games, and services not operated by KET. We are not responsible for the privacy practices, content, or compliance of third-party platforms. Review their independent privacy statements before sharing personal information.

Policy Updates

We reserve the right to update this Privacy Policy to reflect modifications to our software products, technological infrastructure, or relevant legal standards. Updated versions will be published directly on this page with an updated effective date.